APS5 Service Guidance and Practice - [Archived Advertisement]

APS5 Service Guidance and Practice

About the company:
Out Federal Government Client is seeking a skilled APS5 Service Guidance and Practice.  This role is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.

This is a 12 Month Labour hire position based out of the Newcastle, Adelaide, Richmond and  Geelong Office.

About the role:

• Researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency’s policy positions and meets agency’s plain English and accessibility standards.
• Interpreting the policy and legislative environment the branch operates in.
• Developing or updating guidance material in response to participant and external stakeholder feedback.
• Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
• Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.
• Contributing to continuous improvement, maintaining best practice and innovation in the branch.
• Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested. 

Additional Skills
Desirable Skills

•  Research and Analytical Skills: Strong ability to research and analyse policy and legislative documents.
•  Communication: Excellent written and verbal communication skills to draft clear and concise guidance materials.
•  Technical Proficiency: Familiarity with SAP CRM and PACE business systems.
•  Attention to Detail: High attention to detail and accuracy in all tasks.
•  Problem-Solving: Strong problem-solving skills to interpret complex policy and legislative requirements.
•  Team Collaboration: Ability to work effectively in a team environment and manage relationships with various stakeholders.
•  Time Management: Excellent time management skills to juggle multiple priorities and meet deadlines.
•  Proactive Approach: Proactive in identifying opportunities for continuous improvement and innovation within the branch.

Benefits:

• ASAP start pending Federal Police Clearance 
• 12-month temporary assignment 
• Full time hours Monday to Friday 
• Locations considered – Newcastle, Richmond, Adelaide and Geelong
• $55.24 per hour + super 

*** Please note the successful candidate for the role must hold Australia Citizenship *** 

Role closes for applications on 08/8/24

If you keen to be considered for this role, please click 'APPLY' Now or email zoe.eagles@chandlermacleod.com

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion